Keynote Speaker: Jeffrey Scott Sanders
Jeffrey Saunders is Director at the Copenhagen Institute for Futures Studies. He specializes in applying futures methodologies to C-level strategic planning for public and private organizations, including Danish C20 and Fortune 100 companies. He has extensive knowledge about the future of work and workplace strategy, and is a sought after public speakers for events, including IFMA World Workplace, MIPIM, Euro-FM, International Association of Outsourcing Professionals, & Danish Facility Management. He has published many articles and reports on corporate real estate, facility management, outsourcing and organizational culture, including 6 white books developed in collaboration ISS World Services. He was also the chief consultant and head of the SIGNAL Architects Workplace Analysis team in Copenhagen, Denmark.
Empowering FM – Becoming the workplace orchestrator
Organizations are becoming increasingly agile, seeking to seize advantage of technological progress, work increasingly across cultures, and move quickly to market. This shift presents opportunities to increase adaptiveness; to develop new forms of collaboration; to be more inventive; to implement faster ways of delegating and sharing responsibilities; and to better leverage their surroundings to optimize performance.
Jeffrey Saunders’ presentation will focus on how FM providers can expand their role with other supporting functions such as HR, IT, real estate, etc., to realize the workplace as collaborative eco-systems that enable and support organizational strategy and end-user needs through “architected workplace” experiences. This will expand the role of FM providers from a technical support function to become directors of performance. The future FM provider will need to motivate a shared sense of purpose among end-user and non-end-user facing personnel through a fuller range of touch points to orchestrate coordinated impressions and experiences that increase end-user engagement and well-being as well transformations in organizational culture, using increasingly granular end-user data to deliver service at the most value adding moments. FM providers will have to shift from a building to a people-centric focus, which requires delivering on a workplace strategy, using a more complex array of partners and settings.